Shipping policy
SHIPPING POLICY Processing Time Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has been shipped. Shipping Methods and Delivery Times United States • Standard Shipping: 7-15 business days • Expedited Shipping: 5-10 business days • Express Shipping: 3-7 business days Canada • Standard Shipping: 10-20 business days • Expedited Shipping: 7-15 business days United Kingdom & Europe • Standard Shipping: 10-20 business days • Expedited Shipping: 7-15 business days Australia & New Zealand • Standard Shipping: 12-25 business days • Expedited Shipping: 8-18 business days Asia (excluding Hong Kong) • Standard Shipping: 7-15 business days • Expedited Shipping: 5-10 business days Hong Kong • Local Delivery: 2-5 business days Rest of World • Standard Shipping: 15-30 business days • Expedited Shipping: 10-20 business days Important Notes • Delivery times are estimates and may vary due to customs clearance, holidays, or unforeseen circumstances • International orders may be subject to customs duties and taxes, which are the responsibility of the recipient • Tracking information will be provided for all orders • We are not responsible for delays caused by customs or local postal services Shipping Costs Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method. We offer: • Free standard shipping on orders over $50 USD to the United States • Competitive international shipping rates • Multiple shipping options to suit your needs Order Tracking Once your order ships, you will receive a confirmation email with a tracking number. You can track your package using the carrier's website or through your order confirmation page. Customs and Import Duties For international orders: • Customs duties, taxes, and fees are not included in the item price or shipping cost • These charges are the buyer's responsibility • Your local customs office determines these additional charges • We recommend checking with your local customs office for estimated costs before placing your order Shipping Restrictions We currently ship to most countries worldwide. However, we cannot ship to: • P.O. Boxes (for certain shipping methods) • Military APO/FPO addresses (please contact us for options) • Countries under trade restrictions Lost or Damaged Packages If your package is lost or damaged during shipping: • Contact us at support@kawelldeal.com within 48 hours of the expected delivery date • Provide your order number and tracking information • We will work with the carrier to resolve the issue and arrange a replacement or refund Address Changes Once an order has been shipped, we cannot change the delivery address. Please ensure your shipping address is correct before completing your purchase. If you need to update your address after placing an order but before it ships, contact us immediately at support@kawelldeal.com. Undeliverable Packages If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts: • We will contact you to arrange reshipment • Additional shipping fees may apply for reshipment • Refunds will be issued minus original shipping costs Contact Us For shipping inquiries, please contact: • Email: support@kawelldeal.com • Company Name: KAWELL GROUP LIMITED • Address: UNIT 903B 9/F CAMERON COMMERCIAL CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY, Hong Kong